At Evangeline Cozy, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we are here to help with our easy returns and refunds process.
Return Period:
You have 14 days from the date of delivery to return any product(s) you are not satisfied with. Please ensure that the item(s) are unused, in their original condition, and in the original packaging.
Refunds:
Once we receive your returned item(s), we will inspect them and process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take up to 7 business days for the refund to reflect in your account.
Return Process:
To return an item, please contact us at [email protected] with your order number and the reason for the return. We will guide you through the return process and provide you with the necessary instructions.
Non-Returnable Items:
Certain items may not be eligible for return, such as custom-made products or products that are damaged due to misuse. If you receive a defective or damaged item, please contact us immediately to resolve the issue.
Shipping Costs:
The customer is responsible for the return shipping costs unless the item is defective or we made an error in fulfilling the order.